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Cleanshelf Supermarket ordered to refund customers

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The competition Authority of Kenya has issued a remedial order to Cleanshelf Supermarkets to return the excess money customers paid after hiking goods. According to the authority, after investigating, the retailer unconscionably adjusted prices of tropical brand hand sanitizers (500ml) which is against the Competition Act No. 12 of 2010.

The said hand sanitizers usually retails at Kshs 800 but hiked to Kshs 1000 within hours after the corona virus fear. “Pursuant to the Authority’s suo moto investigations under Section 70A of the Act, the Authority established that the retailer has been unconscionably adjusting the prices of Tropikal brand hand sanitizer in contravention of section 56(1) of the Act, which states -it shall be an offence for a person in trade in connection with the supply or possible supply of goods or service to another person, to engage in conduct that is, in all the circumstances, unconscionable”, read the press release by Wang’ombe Kariuki who is heads the Competition Authority of Kenya and Government’s Chief Advisor in matters of Competition Policy and all that appertains to provisions of the Competition Act No. 12 of 2010.

Many companies and institutions have the habit of hiking prices for their products or services taking advantage of a certain situation in their favor which is unconstitutional.

“The authority has therefore ordered Cleanshelf to contact and refund all the consumers who purchased the 960 pieces of the Tropikal brand hand sanitizers above the usual selling price and submit evidence to support the same by 26th March 2020”, the Authority decided.

The supermarket has branches in Ruaka,that is under the scrutiny, Kiambu, Limuru, Kahawa Wendani and other regions in the country.

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